I won't order anything frozen from them again. I can't keep going through this. If I didn't have the delivery pass (which was just renewed for a year), I probably wouldn't order ANYTHING again. I don't have the energy to try to get the pass refunded.
I called and reiterated my concerns that they need to improve their freezing. This seems to be a recent problem, though come to think of it I don't always order frozen dessert pints where this is most noticeable.
Whole Foods can't come a moment too soon.