Ellen (ennienyc) wrote,
Ellen
ennienyc

Fun with customer service

Lots of little things to take care of today.

I'm still a member of a book club, even though the intro offer and subsequent commitments have been fulfilled. I really should resign, but every month I tell them I don't want the featured selections. I do this online. I realized I hadn't done it in a while and learned that I missed a 10/15 deadline and some unwanted books are on their way.

I called to see if I could stop the shipment. First, I got a wrong number which said "This is not the book club." I'm not sure where I went wrong but it must happen a lot. Growing up, we were very close to the number for a restaurant and my mother got so annoyed that after a while she just took reservations.

I reached the real book club and they said it was too late and I should return the books when they come. I asked if I could just write "Refused" on the package and they said that depended on the post office. "Isn't that a national organization?" I asked. They claimed you'd be surprised that different post offices do things differently (huh?). So I'll write "Refused" when it comes and if my PO doesn't like it, I assume they'll return it to me and I'll resend at my own expense.

I then went over to the classical music club site to reject the Recording of Distinction. Their web site is horrible, with no account history available online. It also lets you reject the same recording twice. I had definitely rejected 3 out of the last 4 mailings but wasn't sure about one (must not have saved the confirmation e-mail), so I called. They told me I had indeed rejected the one I was questioning and didn't yet have the rejection on the one I just did.

Then I called the company that does the NYT ID cards. I never received my sign-in info (requested it 3 times), and wanted to know about that extra 80 cent charge. They said AOL has been rejecting all their mail - it wasn't even in the spam folder. I gave them my little-used other address and it turned out there was a number in the userID that I usually don't have. They also said that non-NYT employees are charged a service fee, which the Times picks up for the real employees. It won't help to put more money on at a time, since the fee is based on the amount deposited. This applies when using a credit card either online or at the machines at the Times. However, there is no fee if you use cash at the machines so I can do that. It's not a huge amount in any case.

I received the wrong book from a Book Moocher. Checking her account, the book I got was requested by someone else, so she must have mixed up the packages. I wrote to both the sender and the intended recipient, and today heard from the sender who apologized and advised us to send each other the correct books via FedEx using her account number. Very generous. I filled out the form but the package was heavier than the 8 oz. envelope I have, so I'll have to get a mailer at the FedEx office. I'm not sure if they have these at the UPS store, but I'll try there first when I pick up at-home mail. I don't mind going to FedEx since it's near H&H Bagels. There's also one near Columbia, so too bad I didn't know about this when I was up there yesterday.

I have a feeling there's more to do, but I don't remember right now.
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