The phone number for tech support was wrong (it led twice to the NFL), but luckily chat help was open. They referred back me to the web site instructions I had just tried, and they still didn't work. Then they had me deauthorize and reauthorize my computer (nope). Then they had me do a "clean uninstall" and reinstall. That worked, and turned out to be what I did before. I had to reimport from iTunes again, no big deal.
Now I see my one playlist - songs from "Wordplay" - is gone. I reconstructed it by hand rather than delete the index files again, and risk losing everything I finally put back. Ick, buggy software! (Other than that, I do love Rhapsody.)
I had a lazy day (make that a completely unproductive day - so far), and earlier wandered down to the laundry room wearing glasses, bathrobe and furry slippers, to leave a book in the exchange shelf. I couldn't have looked worse, so of course as I was checking out the books a voice from behind said, "I saw you in..." Maybe the nice-looking young guy was talking to the lady folding her wash in front of me, but no, he saw me in "Wordplay." I hope I didn't scare his little kid.